Privacy Policy

Last updated: 08-April-2026.

This policy is subject to the iFixit Terms of Use, which govern your use of our website and services including FixBot.

We firmly believe in our customers' right to privacy, and we respect that right by adhering to the concept of Fair Information Practices.

iFixit is based in the United States.

We collect your information when you complete our online forms, purchase our products online, and interact with our community. We track that information using cookies. We record all discussions we have with you on the phone and, when you use our FixBot chat and voice features, we store your conversations and, if you use audio mode, the associated audio recordings (where permitted by law). The information we collect includes name, address (if you place an order), email address, IP address, phone number, and location (if you add it to your profile).

We use your information to send you the products you have ordered from us online. We use your data in big data projects to help us understand trends in the marketplace. We store your information with our cloud service provider in the U.S. We use cookies to monitor your behavior on our website. We use FixBot conversation content and audio (where permitted by law) to provide, secure, and improve our AI-powered chat and voice assistance. We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

We share your details with selected business partners which may include:

• The cloud service providers that help us store your information and send you email
• Google and Facebook to give us insight into how people are using our site and understand how to improve our visibility
• Payment service providers that process your payment information on our behalf
• Large language model service providers (such as OpenAI, Anthropic, Google, and Cerebras) when you interact with our AI features (including FixBot chat and FixBot audio), so they can process your messages, transcripts, and, where necessary, audio on our behalf
• Shipping carriers and software companies that help us ship your order
• Lawyers representing us in the event of a legal claim
• Lawful requests by public authorities, including to meet national security, regulatory or law enforcement requirements
• Help Scout: Help Scout (customer support ticketing system) to receive, organise, and respond to customer support enquiries, including your contact details and the content of your messages.
• Typeform: Typeform (online forms provider) to collect and process information you submit through our customer support and feedback forms, such as contact details, order information, and the details of your enquiry.

Legal basis for cookies

Our website uses cookies to provide functionality, analyze usage, and deliver advertising. You can manage cookies in your browser settings or opt out of marketing cookies at Your Online Choices or the Network Advertising Initiative. Disabling cookies may affect site functionality.

While browsing our site, cookies may be set by iFixit and by third-party services we use. The categories are:

We use the following service providers for hosting, error monitoring, and AI analytics:

• Vercel (San Francisco, CA) — hosting and content delivery
• Sentry (San Francisco, CA) — error monitoring and crash reporting
• Langfuse (Berlin, Germany) — AI observability and analytics
• Microsoft Clarity (Redmond, WA) — session recording and analytics, including on FixBot chat pages. Clarity may capture your interactions with the page, including text you enter and responses displayed. Session recordings help us understand how users interact with FixBot and improve the experience.
• Help Scout (Boston, MA) — customer support ticketing. When you contact support, your name, email, and message content are processed by Help Scout.
• Typeform (Barcelona, Spain) — online forms. Information you submit through our support and feedback forms is processed by Typeform.
• ActiveCampaign (Chicago, IL) — email marketing and automation. When you subscribe to our newsletter or receive marketing emails, your name and email address are processed by ActiveCampaign.
• Amazon Web Services (AWS) (Seattle, WA) — cloud infrastructure. Our applications and data are hosted on AWS servers.
• SendGrid (Denver, CO) — transactional email delivery. When we send you password resets and other service emails, they are delivered through SendGrid.

When you visit our website or its individual pages, your device’s browser automatically sends information to our website server. This information is stored in log files by us or by our hosting provider.

The following information is stored:

• The IP address of the requesting computer,
• The date and time of access,
• The name and URL of the requested file,
• The website from which our site was accessed (referrer URL),
• The browser being used and, if applicable, the type of operating system your computer uses and the name of your access provider.

This data is processed for the following purposes:

• The provision of our website, including all of its features and contents
• To ensure a smooth connection to our website
• To ensure the comfortable use of our website
• To ensure system security and stability
• For anonymized statistical evaluation of user access
• To optimize our website
• For forwarding to law enforcement authorities in the event of unlawful interference or an attack on our systems
• For additional administrative purposes.

If you use the contact form, you will be asked to provide your name and email address so we can contact you personally. Additional information can be provided voluntarily. All personal data collected in connection with the contact form will be deleted after responding to your request, unless it is necessary to store this data for the documentation of other processes (for example, for the subsequent conclusion of a contract).

If you are a customer and we received your email address in connection with a purchase, we may use it for direct marketing of similar goods or services, provided you have not objected.

If you would like to receive our newsletter, we need to have your name and email address. Your email address will be used and stored for this purpose until you withdraw your consent or unsubscribe from the newsletter. You can unsubscribe at any time by using the link at the end of each newsletter or by contacting us.

When you share device diagnostics with us — for example through our mobile app or our battery-health tools — we collect information such as battery cycle count, capacity, charge state, and similar hardware data. We use this information to provide troubleshooting guidance, generate repair insights, and improve our diagnostic and FixBot services.

If you apply for a job, we process your name, contact information, and application documents to carry out the application procedure and decide whether to establish an employment relationship.

If you leave comments or other contributions on our website, your email and IP address will be stored. The purpose of storing your email address is to contact you regarding your comment or contribution, to forward any complaints you may have and, if necessary, to ask you to comment. You will not be able to use the comments function without entering your email address. The email address you provide will be saved but will not be published along with your comment.

You can register on our website by entering your name and email address. Registration is voluntary and is based on your voluntary consent. The transmission of any other personal data is determined by the input form used for the registration. The collected personal data is used for the purposes of offering our services as well as to contact you in order to provide you with information regarding our services and your registration.

If you leave reviews or ratings on products in our web store, we store the date, content of your review or rating, and your IP address. If you are logged in, your review is linked to your iFixit community account. Reviews may also be left anonymously or as a guest without an account.

When you place an order, we process your personal data in order to perform our contractual obligations. This data includes:

• Your name, address and contact data, any alternate delivery addresses or invoice addresses or alternate recipients and, if necessary, your date of birth;
• Contract data, such as the subject matter and duration of the contract and customer category;
• Payment data, such as bank details, credit card data, and payment history.

When you use our FixBot features (for example, asking questions or talking to our voice agent), we process:

• the content of your messages and instructions;
• technical information about your device and connection (such as IP address, browser or app version, language, and timestamps); and
• if you use audio mode, recordings of your voice and automatically generated transcripts.

We may share FixBot conversation content and transcripts (and, where necessary, audio) with our service providers that host the large language models and voice-processing services we use, including OpenAI (San Francisco, CA), Anthropic (San Francisco, CA), Google (Mountain View, CA), and Cerebras (Sunnyvale, CA).

For California residents, this Privacy Notice for California Residents supplements the information contained above. Depending on your state of residence and subject to applicable law, you may have the right to:

• request access to personal data we process about you;
• request deletion of personal data, subject to legal exceptions;
• request correction of inaccurate personal data;
• obtain a copy of your personal data in a portable format;
• opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects; and
• appeal our decision if we deny your request.

If a data breach occurs, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, in accordance with Art. 33 GDPR.

We may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements, or other business reasons. We will provide notice of substantive changes and, where legally required, will obtain your consent. We may provide notice via email, by posting a notification on our website, or by other means, consistent with applicable law.

For all privacy inquiries, data subject requests, or questions about this policy:

Email: privacy@ifixit.com

Phone: 866-613-4948

Request Form to exercise your rights

Postal: iFixit, Attn: Privacy Officer, 1330 Monterey St, San Luis Obispo, CA 93401, USA